1. Introduction
Mode Studio ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website modestudio.live (the "Site") and use our services.
We respect your privacy and are committed to being transparent about our data practices. This policy applies to all information collected through our Site and any related services, sales, marketing, or events.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Fill out our contact form: name, email address, company name (optional), region, and project description
- Book a call: information provided through our Cal.com integration
- Communicate with us: any information you choose to provide in emails or messages
2.2 Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device and browsing activity:
- Analytics Data: We use Plausible Analytics, a privacy-friendly analytics service that does not use cookies or collect personal data. Plausible collects anonymous aggregated data such as page views, referral sources, and general geographic location (country-level only).
- Error Tracking: We use Sentry for error monitoring, which may collect technical information such as browser type, device information, IP addresses, and error logs to help us fix bugs and improve our service.
- Rate Limiting: We temporarily store IP addresses for spam prevention and rate limiting purposes. This data is automatically deleted after a short period.
2.3 Third-Party Services
We use the following third-party services that may collect information:
- Plausible Analytics: Privacy-focused, GDPR-compliant analytics without cookies. Learn more at plausible.io/privacy
- Sentry: Error tracking and performance monitoring. Learn more at sentry.io/privacy
- Cal.com: Appointment scheduling service. Learn more at cal.com/privacy
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services: Responding to your inquiries, processing your requests, and delivering the services you request
- To communicate with you: Sending you information about our services, updates, and responses to your questions
- To analyze and improve our website: Understanding how visitors use our Site to improve user experience and optimize our content
- To detect and prevent issues: Monitoring for errors, security threats, and spam to maintain the integrity and security of our services
- To comply with legal obligations: Meeting regulatory requirements and responding to legal processes
4. Legal Basis for Processing (GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:
- Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
- Consent: You have given us explicit permission to process your personal information for a specific purpose
- Legitimate interests: Processing is in our legitimate interests (such as improving our services, preventing fraud, and ensuring security) and does not override your rights
- Legal obligation: Processing is necessary for compliance with a legal obligation
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., Sentry for error tracking, Cal.com for scheduling)
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
- With Your Consent: We may share your information with third parties when you give us explicit permission to do so
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:
- Contact form submissions: We retain your information for up to 2 years or until you request deletion
- Rate limiting data: IP addresses are automatically deleted after 24 hours
- Error logs: Technical error data is retained for 90 days for debugging purposes
- Analytics data: Plausible retains anonymous aggregated data indefinitely for statistical purposes
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access: You can request copies of your personal data
- Right to rectification: You can request that we correct any information you believe is inaccurate or incomplete
- Right to erasure: You can request that we delete your personal data under certain conditions
- Right to restrict processing: You can request that we restrict the processing of your personal data under certain conditions
- Right to object to processing: You can object to our processing of your personal data under certain conditions
- Right to data portability: You can request that we transfer your data to another organization or directly to you under certain conditions
- Right to withdraw consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time
To exercise any of these rights, please contact us at hello@modestudio.live. We will respond to your request within 30 days.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- HTTPS encryption for all data transmission
- Input sanitization to prevent XSS and injection attacks
- Rate limiting to prevent abuse and spam
- Honeypot fields to detect and block bots
- Regular security audits and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
9. International Data Transfers
Mode Studio operates primarily in Europe and Latin America. If you are accessing our Site from outside these regions, please be aware that your information may be transferred to, stored, and processed in countries where our servers are located or where our service providers operate.
By using our Site, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection rules. We ensure that such transfers are conducted in compliance with applicable data protection laws.
10. Children's Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.
11. Cookies and Tracking Technologies
Unlike most websites, we do not use cookies for analytics or tracking. We use Plausible Analytics, which is a privacy-friendly analytics service that does not use cookies or collect personal data.
For more information about our cookie practices, please see our Cookie Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Site after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
14. Data Protection Officer
For GDPR-related inquiries, you can contact our Data Protection Officer at hello@modestudio.live with the subject line "GDPR Request."